Objective:
Guide for accessing a shared mailbox in the web version of Outlook (Outlook on the Web) using two methods: adding it to the main account view and signing in as the shared mailbox.
Method 1: Adding the Shared Mailbox to Your Main Account View
Open Outlook on the Web
- Go to https://outlook.office.com and sign in with your Office 365 credentials.
Access the Shared Mailbox
- In the left-hand folder pane, right-click Folders, then select Add shared folder.
Enter the Shared Mailbox Address
- Type the email address of the shared mailbox and select Add.
- The shared mailbox will now appear in the left pane under your primary mailbox.
Accessing Emails in the Shared Mailbox
- Click on the shared mailbox in the folder list to view and manage its emails just like your personal inbox.
Sending Emails from the Shared Mailbox
- When composing a new email, click on the From field and select the shared mailbox address. If the From field is not visible, click Options > Show From to enable it.
Method 2: Signing In as the Shared Mailbox Directly
Open the "Open another mailbox" Option
- In the top-right corner of Outlook on the Web, click on your profile picture or initials, then select Open another mailbox from the dropdown.
Enter the Shared Mailbox Address
- In the dialog box that appears, type the email address of the shared mailbox, and select Open.
Accessing the Shared Mailbox as a Separate Session
- A new browser tab will open with the shared mailbox loaded directly, allowing you to work within it as if you are signed in as the shared mailbox.
Sending and Managing Emails
- In this view, all actions such as sending, archiving, and deleting will be done as the shared mailbox user, with emails appearing to come from the shared mailbox address automatically.
Logging Out of the Shared Mailbox
- To exit this view, simply close the tab, or sign out if you prefer to clear the session.