FireLight IT Solutions

2.1 PCs & Laptops 3

• 2.1.1 Troubleshooting Slow Performance
• 2.1.2 Managing Peripheral Devices (Monitors, Keyboards, Mice)
• 2.1.3 Disk Management and Optimisation (Standard Users)

2.2 Printers & Scanners 2

• 2.2.1 Network Printer Setup & Troubleshooting
• 2.2.2 Common Printing Issues (Paper Jams, Connectivity Problems)

2.3 Mobile Devices 9

• 2.3.1 Configuring Office 365 on Mobile Devices (iOS, Android)
• 2.3.2 Syncing Data and Files Across Devices
• 2.3.3 How to Perform a Hard Reset on Any Generation of iPhone
• 2.3.4 How to Perform a Hard Reset on Android Phones
• 2.3.5 How to Perform a Hard Reset on Any Generation of iPad

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3.1 Outlook (Windows) 15

• 3.1.1 Emails Stuck in Outbox (Windows)
• 3.1.2 How to Add Multiple Email Accounts (Windows)
• 3.1.3 Fixing Search Not Returning Results (Windows)
• 3.1.4 How to Export and Import Outlook Data Files (PST/OST) (Windows)
• 3.1.5 Outlook Not Connecting to Exchange (Windows)

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3.2 Word (Windows) 11

• 3.2.1 Fixing Word Documents Opening in Read-Only Mode (Windows)
• 3.2.2 Restoring a Previous Version of a Word Document (Windows)
• 3.2.3 How to Add and Remove Section Breaks (Windows)
• 3.2.4 Fixing Issues with Track Changes (Windows)
• 3.2.5 Word Not Saving Documents Correctly (Windows)

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3.3 Excel (Windows) 10

• 3.3.1 How to Remove Duplicates in Excel (Windows)
• 3.3.2 Excel Not Opening Files from File Explorer (Windows)
• 3.3.3 Fixing Formulas Not Calculating (Window
• 3.3.4 How to Use Conditional Formatting in Excel (Windows)
• 3.3.5 How to Create and Use PivotTables (Windows)

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3.4 PowerPoint (Windows) 10

• 3.4.1 PowerPoint Presentations Not Displaying Correctly on Projector (Windows)
• 3.4.2 How to Reduce the File Size of a PowerPoint Presentation (Windows)
• 3.4.3 Fixing Animations Not Playing (Windows)
• 3.4.4 Embedding Videos that Won’t Play (Windows)
• 3.4.5 How to Add and Manage Slide Transitions (Windows)

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3.5 OneNote (Windows) 5

• 3.5.1 How to Fix Syncing Issues in OneNote (Windows)
• 3.5.2 Recovering Deleted Notes in OneNote (Windows)
• 3.5.3 How to Password Protect Sections in OneNote (Windows)
• 3.5.4 How to Share Notebooks in OneNote (Windows)
• 3.5.5 Fixing Formatting Issues in OneNote (Windows)

3.6 Teams (Windows) 14

• 3.6.1 How to Sync Teams/Channels to the Desktop (Windows)
• 3.6.2 Avoiding the "Add Shortcut to OneDrive" Option in Teams (Windows)
• 3.6.3 Fixing Video/Audio Issues in Microsoft Teams (Windows)
• 3.6.4 How to Share Your Screen in Teams (Windows)
• 3.6.5 Fixing Notifications Not Working in Teams (Windows)

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3.7 Outlook (Mac) 12

• 3.7.1 How to Enable Focused Inbox in Outlook (Mac)
• 3.7.2 Outlook for Mac Not Connecting to the Exchange Server (Mac)
• 3.7.3 Emails Not Syncing in Outlook for Mac (Mac)
• 3.7.4 Managing Attachments in Outlook for Mac (Mac)
• 3.7.5 How to Rebuild Outlook’s Database on Mac (Mac)

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3.8 Word (Mac) 12

• 3.8.1 Fixing Headers and Footers Not Displaying Correctly (Mac)
• 3.8.2 How to Track Changes in Word for Mac (Mac)
• 3.8.3 Fixing Spell Check Not Working in Word for Mac (Mac)
• 3.8.4 Word for Mac Document Recovery After a Crash (Mac)
• 3.8.5 Formatting Issues in Word for Mac (Mac)

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3.9 Excel (Mac) 9

• 3.9.1 Creating PivotTables in Excel for Mac (Mac)
• 3.9.2 Excel Formulas Not Working After Copy/Paste (Mac)
• 3.9.3 How to Remove Duplicates in Excel for Mac (Mac)
• 3.9.4 Excel for Mac Crashing When Opening Large Files (Mac)
• 3.9.5 How to Protect Sheets in Excel for Mac (Mac)

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3.10 PowerPoint (Mac) 9

• 3.10.1 How to Set PowerPoint to Loop Continuously (Mac)
• 3.10.2 Fixing PowerPoint Not Saving Changes (Mac)
• 3.10.3 Fixing Animations Not Playing in PowerPoint for Mac (Mac)
• 3.10.4 Embedding Video and Audio in PowerPoint for Mac (Mac)
• 3.10.5 Troubleshooting PowerPoint Crashing During Presentations (Mac)

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3.11 OneNote (Mac) 5

• 3.11.1 Fixing Syncing Issues in OneNote for Mac (Mac)
• 3.11.2 Recovering Deleted Notes in OneNote for Mac (Mac)
• 3.11.3 How to Password Protect Sections in OneNote for Mac (Mac)
• 3.11.4 How to Share Notebooks in OneNote for Mac (Mac)
• 3.11.5 Managing Notebook Sections and Pages in OneNote for Mac (Mac)

3.12 Teams (Mac) 8

• 3.12.1 How to Sync Teams/Channels to the Desktop (Mac)
• 3.12.2 Avoiding the "Add Shortcut to OneDrive" Option in Teams
• 3.12.3 Fixing Video/Audio Issues in Teams (Mac)
• 3.12.4 How to Share Your Screen in Teams on Mac
• 3.12.5 Fixing Notifications Not Working in Teams (Mac)

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3.13 Microsoft Web Applications 12

• 3.13.1 How to Open a Shared Mailbox in Outlook Web (Outlook on the Web)
• 3.13.2 Using Focused Inbox in Outlook Web
• 3.13.3 Sharing Files in OneDrive or Word Online
• 3.13.4 Collaborating in Real-Time in Excel Online
• 3.13.5 Managing Notifications in Teams on the Web

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3.14 Microsoft Security 3

• 3.14.1 Setting up 2FA/MFA for your Microsoft 365 Account
• 3.14.2 Resetting your Microsoft 365/Office 365 Account password
• 3.14.3 Releasing Quarantined Emails in Office 365

5.2 macOS 10

• 5.2.1 How to Install Updates and Upgrades on macOS
• 5.2.2 Troubleshooting macOS Slow Performance
• 5.2.3 Managing Storage and Clearing Space on macOS
• 5.2.4 Using Time Machine for Backups on macOS
• 5.2.5 Fixing Common macOS Startup Issues

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3.15 Microsoft 365 Admin Tools 1

• 3.15.1 Using Microsoft Purview eDiscovery

5.1 Windows OS 10

• 5.1.1 Resolving Windows Update Errors
• 5.1.2 Fixing Blue Screen Errors (BSOD)
• 5.1.3 Using System Restore to Fix Issues in Windows
• 5.1.4 Managing Disk Space with Disk Cleanup and Storage Sense
• 5.1.5 Configuring and Using Focus Assist to Manage Notifications

View all 10