Objective:
Guide for adding a shared mailbox to your list of folders in Outlook for Mac.
Steps:
Open Outlook on Your Mac
- Launch Microsoft Outlook on your Mac and make sure you are signed in with your Office 365 account.
- Launch Microsoft Outlook on your Mac and make sure you are signed in with your Office 365 account.
Access Account Settings
- In the top-left corner, click on Outlook in the menu bar.
- Select Preferences/Settings from the dropdown menu, then click on Accounts.
Select Your Office 365 Account
- From the list of accounts, select your Office 365 account (usually labelled with your email address).
- From the list of accounts, select your Office 365 account (usually labelled with your email address).
Add a Shared Mailbox
- In the account settings pane, click Delegation and Sharing.
- Select the Shared with Me tab, then click the + (Add) button.
Enter the Shared Mailbox Name or Email Address
- Type the name or email address of the shared mailbox.
- Outlook will search for matching mailboxes within your organisation. Select the correct mailbox and click Add.
Confirm and View the Shared Mailbox
- Close the account settings window. The shared mailbox should now appear in the folder list on the left side of Outlook, under your primary mailbox.
- Close the account settings window. The shared mailbox should now appear in the folder list on the left side of Outlook, under your primary mailbox.
Access and Manage Emails in the Shared Mailbox
- Click on the shared mailbox to view its contents and manage emails. You can read, send, and organise messages within this mailbox just as you would with your primary mailbox.
- Click on the shared mailbox to view its contents and manage emails. You can read, send, and organise messages within this mailbox just as you would with your primary mailbox.
Sending Emails from the Shared Mailbox
- When composing a new email, click on the From field and select the shared mailbox address. If the From field is not visible, go to Options > Show From to enable it.