Objective:
Describes how to use the OneDrive section in Microsoft Teams on a PC to locate and remove shortcuts that may interfere with folder sync.
Steps:
Step 1: Open Microsoft Teams and Access the OneDrive Section
Launch Teams on Your PC:
- Open Microsoft Teams from the Start menu or taskbar.
Go to OneDrive:
- In the left sidebar, click on OneDrive. This section shows all files and folders stored in your OneDrive, including any shortcuts from Teams.
- In the left sidebar, click on OneDrive. This section shows all files and folders stored in your OneDrive, including any shortcuts from Teams.
Step 2: Find and Remove the Shortcut
Identify Shortcut Folders:
- In the OneDrive view, look for folders marked with a chain link icon or labelled as “shortcut.” These shortcuts often cause syncing issues in OneDrive.
Remove the Shortcut:
- Right-click on the shortcut folder and select Remove shortcut. This removes only the shortcut and does not delete the original files or folders from the Team or SharePoint.
- Right-click on the shortcut folder and select Remove shortcut. This removes only the shortcut and does not delete the original files or folders from the Team or SharePoint.
Step 3: Confirm Sync Status in the OneDrive Sync Agent
Check OneDrive Sync Agent:
- Click the OneDrive icon in the system tray (near the clock in the lower-right corner of your screen) to open the sync agent.
Verify Sync Status:
- Check the sync agent for any alerts or errors that might indicate sync problems. When sync is successful, you’ll see a green checkmark or “Up to date” status next to the folders.
- You may need to wait a few minutes for the system to pickup the removal of the shortcut(s).
Restart OneDrive if Needed:
- If issues persist, right-click the OneDrive icon in the system tray, select Close OneDrive, and reopen it from the Start menu to restart syncing.