For the New Version of Outlook (Windows)


Step 1: Open Outlook

  1. Launch the New Outlook:

    • Open the new version of Microsoft Outlook from the Start menu or taskbar.

  2. Go to Account Settings:

    • Click on the Settings (gear icon) in the top-right corner of the window, then select Accounts from the dropdown menu.

Step 2: Add the Mailbox

  1. Add a New Account:

    • In the Accounts menu, click Add Account.

  2. Enter Your Office 365 Email Address:

    • Type the email address for the mailbox you wish to add (e.g., your.name@company.com) and click Next.

  3. Authenticate:

    • Enter your Office 365 password and complete any MFA steps as required.

Step 3: Confirm and Finish Setup

  1. Verify the Mailbox:

    • Outlook will automatically configure the mailbox, and it will appear in the folder list once synchronisation is complete.

  2. Start Using the Mailbox:

    • The new mailbox is now ready to use.

For the Classic Version of Outlook (Windows)

Step 1: Open Outlook

  1. Launch Outlook for Windows:

    • Open the classic version of Microsoft Outlook from the Start menu or taskbar.

  2. Go to File Menu:

    • Click on the File tab in the top-left corner of the Outlook window.

Step 2: Add the Mailbox

  1. Open Account Settings:

    • In the Info section, click Account Settings, then select Account Settings... from the dropdown.

  2. Add a New Account:

    • In the E-mail tab, click New.

  3. Enter Your Email Address:

    • Select E-mail Account, then type the email address for the Office 365 mailbox (e.g., your.name@company.com). Click Next.

  4. Authenticate:

    • Enter your Office 365 password when prompted. If MFA is enabled, complete the additional authentication steps.

Step 3: Finalise Setup

  1. Automatic Configuration:

    • Outlook will attempt to automatically configure the mailbox. If successful, you will see a confirmation message. Click Finish to complete the setup.

  2. Manual Configuration (If Needed):

    • If the automatic configuration fails, select Manually configure server settings, then input the necessary Office 365 server details (e.g., outlook.office365.com).

  3. Restart Outlook:

    • Close and reopen Outlook to ensure the new mailbox is fully synchronised.