Objective:
This guide helps users resolve common printing issues such as paper jams and connectivity problems.


Steps:

  1. Paper Jam

    • Power off the printer.
    • Open the printer’s paper tray and carefully remove any jammed paper, avoiding tearing it.
    • Check the rollers and remove any small paper fragments.
    • Once the jam is cleared, close the tray and power the printer back on.

  2. Printer Not Connecting

    • Ensure the printer is turned on and connected to the network.
    • Reboot both the printer and your computer.
    • Check the printer’s network settings on its display panel to confirm it is connected to the correct network.

  3. Printer Offline

    • For Windows:
      • Go to Devices and Printers, right-click the printer, and select See what’s printing.
      • Ensure Use Printer Offline is not checked.
    • For macOS:
      • Open System Preferences > Printers & Scanners, select the printer, and ensure it is not set to Offline.

  4. Low Ink or Toner

    • Check the printer’s display or the Printers & Scanners menu for low ink/toner notifications.
    • Replace ink cartridges or toner as needed.