FireLight IT Solutions

2.1 PCs & Laptops 3

• 2.1.1 Troubleshooting Slow Performance
• 2.1.2 Managing Peripheral Devices (Monitors, Keyboards, Mice)
• 2.1.3 Disk Management and Optimisation (Standard Users)

2.2 Printers & Scanners 2

• 2.2.1 Network Printer Setup & Troubleshooting
• 2.2.2 Common Printing Issues (Paper Jams, Connectivity Problems)

2.3 Mobile Devices 9

• 2.3.1 Configuring Office 365 on Mobile Devices (iOS, Android)
• 2.3.2 Syncing Data and Files Across Devices
• 2.3.3 How to Perform a Hard Reset on Any Generation of iPhone
• 2.3.4 How to Perform a Hard Reset on Android Phones
• 2.3.5 How to Perform a Hard Reset on Any Generation of iPad

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