Objective:


Explains how to download, install, and configure AnyDesk on a Samsung or Android device to allow remote support.

Steps to Install AnyDesk on a Samsung/Android Device


Step 1: Download AnyDesk

  1. Open the Google Play Store:

    • On your Android device, tap the Play Store icon.

  2. Search for AnyDesk:

    • In the search bar at the top, type AnyDesk Remote Desktop and tap Search.

  3. Install the App:

    • Tap Install and wait for the download to complete.
    • Once installed, tap Open to launch the AnyDesk app.

Step 2: Grant Required Permissions

  1. Allow Access to Your Device:

    • When prompted, tap Accept & Continue.
    • Grant the necessary permissions for AnyDesk to function properly, including:
      • Display over other apps (required for remote control).
      • Accessibility permissions (to allow full remote access).

  2. Set Up Accessibility Permissions (For Remote Control Support):

    • If you are asked to enable Accessibility Service:
      • Tap Open Settings.
      • Scroll down and select Installed Services or Accessibility.
      • Find AnyDesk Control Service and tap it.
      • Toggle it ON, then confirm by selecting Allow.

Step 3: Share Your AnyDesk Address

  1. Find Your AnyDesk Address:

    • On the main screen, you will see a 9-digit AnyDesk address (e.g., 123 456 789).
    • Share this number with the support agent who will connect to your device.

  2. Accept the Connection Request:

    • When the support agent attempts to connect, you will see a pop-up requesting access.
    • Select the checkboxes and then tap Accept to allow the remote session.

Additional Notes:

  • If You Have Connection Issues: Ensure that you are connected to Wi-Fi or mobile data before starting the session.
  • If You Want Full Remote Control (Optional): Some Samsung devices may require additional permissions for full remote control access. Follow the instructions in the app to grant these.
  • Ending the Session: You can end the remote session at any time by tapping Disconnect.